Arvest Bank Tops J.D. Power Satisfaction Study

Friday, April 29 at 08:00 AM
Category: Arvest News

Arvest recognized as best in class by J.D. Power for seventh consecutive year in the Southwest Region.

FAYETTEVILLE, Ark. – Arvest Bank again ranks highest among its peers in satisfaction with retail banking in the Southwest Region. That’s according to the J.D. Power 2016 Retail Banking Satisfaction StudySM, released today.

This marks the seventh consecutive year Arvest has been recognized as best in class in the Southwest Region. The 2016 J.D. Power study was conducted with more than 5,000 customers throughout the region, which consists of Arizona, Colorado, New Mexico, Nevada, Oklahoma and Utah.

Arvest received the Southwest Region’s highest score in four factors: product offerings, facility, account information, and fees.

Additionally, Arvest ranked third in the South Central Region, which consists of Alabama, Arkansas, Louisiana, Mississippi and Tennessee. Arvest received ratings higher than the South Central regional averages in the five of the six factors analyzed by the study – product offerings, facility, account information, fees, and account activities.

Arvest has now received a top J.D. Power regional award 13 times in eight years across two regions.

To view the full release from J.D. Power, visit www.jdpower.com/press-releases/2016-us-retail-banking-satisfaction-study*.

Links marked with * go to a third-party site not operated or endorsed by Arvest Bank, an FDIC-insured institution.

Tags: Award, J.D. Power and Associates, Oklahoma, Press Release, Southwest Oklahoma
 

Arvest Bank Recognized Among Best Banks in Nation

Wednesday, January 20 at 09:30 AM
Category: Arvest News

We're honored to be recognized as one of the best banks in the nation.

FAYETTEVILLE, Ark. – The January 2016 issue of Consumer Reports magazine lists the best banks in the nation and Arvest Bank makes the prestigious magazine’s list of top traditional banks in the U.S. – coming in at No. 8. The magazine polled more than 49,000 of its readers to gauge their satisfaction level with their bank and Arvest received a score of 87, only four points behind top-ranked Frost Bank. “Customer Service” was the primary attribute noted by Arvest customers leading to their high satisfaction.

Among the benefits of the traditional banks noted by the publication, the ability to offer in-person service, build relationships, know customers personally and be perceived as a contributing member of the community were among the ‘pros’ for customers who chose the smaller regional banks rather than the handful of banks with nationwide locations.

Also in January, GOBankingRates, a consumer-focused website on personal finance, listed Arvest as offering one of the 10 Best Checking Accounts of 2016 nationwide. GOBankingRates based their measurement criteria on annual percentage yield, minimum deposit, monthly maintenance fee, nonsufficient funds (NSF) fee and minimum balance required to avoid fees.

Arvest’s Free Blue™ is grouped among the top 10 checking accounts because of its minimum deposit of $50 to open an account, no monthly maintenance fee, free online and mobile banking, and no minimum balance, among other features. 

Arvest understands individual customers have different priorities in terms of their bank or banking experience, and considers it a great honor to be recognized as one of the best banks in the nation based on customer feedback. Arvest also believes this recognition demonstrates that our model of great service from highly trained and motivated associates, convenient hours and locations, superior products and cutting-edge technologies is well-received by customers.

These early 2016 accolades come on the heels of recognition in the J.D. Power 2015 U.S. Retail Banking Satisfaction Study that focused on the overall satisfaction customers had with their financial institution. Arvest has had the highest customer satisfaction score in J.D. Power’s retail banking survey for at least one region in seven consecutive years. The 2015 survey results mention Arvest’s high performance in product offerings, facilities and fees.

Tags: Arkansas, Award, J.D. Power and Associates, Kansas, Missouri, Oklahoma, Press Release
 

Arvest Ranked Highest in 2 Regions in J.D. Power 2015 Retail Banking Satisfaction Study

Thursday, April 30 at 10:00 AM
Category: Arvest News

Arvest Bank streak in J.D.Power rankings reaches six years in the Southwest Region and four years in the South Central Region.

FAYETTEVILLE, Ark. — Arvest Bank once again received the highest ranking among its peers in both the South Central and Southwest Regions in the J.D. Power 2015 Retail Banking Satisfaction StudySM.

This marks the seventh time, overall and consecutively, Arvest has been recognized with a J.D. Power regional award. The bank has received a total of 12 J.D. Power awards during that span.

Arvest previously ranked highest in satisfaction with retail banking in the Southeast (2009), South Central (2010, 2012, 2013, 2014, 2015), and Southwest (2010, 2011, 2012, 2013, 2014, 2015) Regions. The 2015 study was conducted with more than 80,000 banking consumers throughout 11 regions across the United States.

In the South Central Region, Arvest received the highest score in five factors – fees, product offerings, facility, account information, and channel activities – analyzed by the study. The South Central Region consists of five states: Alabama, Arkansas, Louisiana, Mississippi and Tennessee.

In the Southwest Region, Arvest received the highest score in four factors: product offerings, facility, account information, and fees. The Southwest Region consists of six states: Arizona, Colorado, New Mexico, Nevada, Oklahoma and Utah.

To view the full release from J.D. Power, visit http://www.jdpower.com/press-releases/2015-us-retail-banking-satisfaction-study.*

Links marked with * go to a third-party site not operated or endorsed by Arvest Bank, an FDIC-insured institution.

Tags: Arkansas, J.D. Power and Associates, Oklahoma, Press Release
 

Arvest Bank Ranked Highest in Two Regions in J.D. Power 2014 Retail Banking Satisfaction Study

Thursday, May 01 at 01:00 PM
Category: Arvest News

Thank you to our customers for recognizing Arvest again with the top rating in the Southwest and South Central regions for the J.D. Power Retail Banking Satisfaction Study.  We are very thankful that you chose Arvest for your banking needs.  We also would like to congratulate all of our associates on a job well done! Thank you for all you do to help take care of our customers.

LOWELL, Ark. — Arvest Bank ranks highest both in the South Central Region and in the Southwest Region in the J.D. Power 2014 Retail Banking Satisfaction StudySM. This is the sixth year that Arvest has been recognized with a J.D. Power award and the 10th overall regional award during this time. Previously, Arvest has been ranked highest in satisfaction with retail banking in the Southwest (2010, 2011, 2012, 2013, 2014), Southeast (2009) and South Central (2010, 2012, 2013, 2014) regions.  The 2014 study was conducted with more than 80,000 banking consumers throughout 11 regions across the United States.

“To be recognized for the fifth year in a row in the Southwest Region and the third year in a row in the South Central Region is a tremendous honor,” said Kevin Sabin, president and CEO of Arvest. “Our ability to maintain such consistency in customer satisfaction is a direct result of the dedication and hard work of our bank associates.”

In the South Central Region, Arvest received the highest score in four factors analyzed by the study—product offerings, facility, account information, and channel activities. The South Central Region is comprised of five states: Alabama, Arkansas, Louisiana, Mississippi and Tennessee. In the Southwest Region, Arvest received the highest score in five factors—fees, product offerings, facility, account information, and channel activities. The Southwest Region is comprised of six states: Arizona, Colorado, New Mexico, Nevada, Oklahoma and Utah.

Many factors contribute to Arvest’s highest ranking in the study.  Arvest offers a highly rated in-branch experience and 12-hour weekday banking at many locations, along with Saturday hours at many of its more than 260 locations.  Arvest also provides a wide variety of desirable checking and loan products as well as many customer conveniences including online banking, mobile banking, mobile check deposit, deposit image ATMs and other electronic services.

To view the full release from J.D. Power, visit http://www.jdpower.com/press-releases/2014-us-retail-banking-satisfaction-study.

Tags: Arkansas, J.D. Power and Associates, Oklahoma, Press Release
 

Arvest Ranks Highest in 2 Regions in J.D. Power & Associates 2013 Retail Banking Satisfaction Study

Thursday, April 18 at 11:00 AM
Category: Arvest News

Arvest is pleased to announce we've been ranked highest in both the Southwest Region and the South Central Region in the J.D. Power and Associates 2013 Retail Banking Study. Thanks to our associates and customers who have made this ranking possible!

LOWELL, Ark., — Arvest Bank ranks highest both in the South Central Region and in the Southwest Region in the J.D. Power and Associates 2013 Retail Banking Satisfaction StudySM.  This is the fifth year that Arvest has been recognized with a J.D. Power award. Arvest has been ranked highest in satisfaction with retail banking in the Southwest (2010, 2011, 2012, 2013), Southeast (2009) and South Central (2010, 2012, 2013) regions. The 2013 study was conducted with more than 51,000 banking consumers throughout eleven regions across the United States.

“To receive a regional award for the fifth year is a tremendous honor for our bank and our associates,” said Kevin Sabin, president and CEO of Arvest. “We view this as validation of our customer-centric philosophy and are thrilled with this result. We pride ourselves on providing high levels of service consistently throughout our organization and through all channels of delivery whether it be in person, online or via telephone. Our associates deserve the credit for this honor, and we are truly thankful to our customers for this recognition and for trusting us to help them with their financial needs.”

In the South Central region, Arvest received the highest score in four factors analyzed by the study—product offerings, facility, account information, account activities. In the Southwest region, Arvest received the highest score in five factors—fees, product offerings, facility, account information, account activities. The South Central Region is comprised of five states: Alabama, Arkansas, Louisiana, Mississippi and Tennessee. The Southwest Region is comprised of six states: Arizona, Colorado, New Mexico, Nevada, Oklahoma and Utah.

Many factors contribute to Arvest’s highest ranking in the study.  Arvest Bank offers a highly rated in-branch experience and offers 12-hour weekday banking, along with Saturday hours at many of its more than 260 locations.  Arvest also provides a wide variety of desirable checking and loan products as well as many customer conveniences including online banking, mobile banking, mobile check deposit, deposit image ATMs and other electronic services.

“Our customers tell us what they want – our job is to listen and deliver. They tell us they want convenient locations, extended hours, innovative products, the latest in online services and local community support delivered by strong, empowered teams in the communities we serve,” Sabin said. “Delivering this type of service through friendly associates with world-class knowledge is the kind of banking experience customers appreciate.”

To view the full release from J.D. Power and Associates, visit http://www.jdpower.com/content/press-release/K8ZBMfE/2013-u-s-retail-banking-satisfaction-study.htm.

Tags: J.D. Power and Associates, Press Release

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