Equifax Breach: What you need to know

Friday, September 08 at 01:00 PM
Category: Arvest News
On September 7, 2017, Equifax, a U.S.-based consumer credit reporting agency, announced a cybersecurity incident they say affected approximately 143 million U.S. consumers. This event did not involve Arvest banking systems, and Arvest does not currently have access to the list of our customers potentially impacted. At Arvest Bank, our teams continually monitor customer accounts for fraudulent activity. If unusual activity is observed and action is required, we will contact our customers.
 
Equifax is offering a website—www.equifaxsecurity2017.com*—where you can check whether you are one of the people whose data may have been compromised. In addition to this site, Equifax says they will send direct mail notices to consumers whose credit card numbers or documents with personal identifying information were impacted. Additionally, Equifax has established a dedicated call center to assist consumers. The call center is open seven days a week, from 6 a.m.-midnight Central. The call center number is (866) 447-7559. In the event any Arvest cards are determined to have been exposed by Equifax, we will contact those customers with next steps.
 
The Federal Trade Commission (FTC) has a blog on its website – www.consumer.ftc.gov/blog* -- in which it explains what consumers should do to help protect their information from being misused.
 
The FTC blog also shares the following steps consumers can take to help protect themselves after a data breach: 
  • Check your credit reports from Equifax, Experian, and TransUnion – for free – by visiting annualcreditreport.com*. Accounts or activity that you don’t recognize could indicate identity theft. Visit IdentityTheft.gov* to find out what to do.
  • Consider placing a credit freeze on your files. A credit freeze makes it harder for someone to open a new account in your name. Keep in mind that a credit freeze won’t prevent a thief from making charges to your existing accounts.
  • Monitor your existing credit card and bank accounts closely for charges you don’t recognize.
  •  If you decide against a credit freeze, consider placing a fraud alert on your files. A fraud alert warns creditors that you may be an identity theft victim and that they should verify that anyone seeking credit in your name really is you.
  • File your taxes early – as soon as you have the tax information you need – before a scammer can. Tax identity theft happens when someone uses your Social Security number to get a tax refund or a job. Respond right away to letters from the IRS. 
Visit IdentityTheft.gov/databreach* to learn more about protecting yourself after a data breach. 
 
Arvest takes your privacy and security seriously. To report Identity theft or financial fraud, please contact Customer Service immediately at (866) 952-9523. To report suspicious email messages, phone calls or text messages, please forward the message, or send a description of the call, to reportfraud@arvest.com. To report a lost or stolen card, please contact Customer Service or use our Contact Us page: https://www.arvest.com/contact/banking. To learn more, please visit https://www.arvest.com/about/privacy-and-security
 
As a reminder, Arvest offers IDProtect® as a value added feature of the following checking accounts; myBlue, Arvest Club and Preferred Club. 
 
If you are currently a customer in one of these accounts, you have the option to register for Credit File Monitoring and Total Identity Monitoring. Credit File Monitoring provides daily monitoring of your credit file and provides automated alerts of key changes to your Experian, Equifax and TransUnion credit reports. Total Identity Monitoring provides monitoring for over 1,000 databases including credit, Social Security, public records, real property records, telephone and many others. Registration and activation is required to obtain Credit File Monitoring and Total Identity Monitoring. You can register and activate Credit File Monitoring and Total Identity Monitoring by going to www.IDProtectMe247.com*.
 
Click here to learn more about the features and benefits of IDProtect®.
 
 
Links marked with * go to a third-party site not operated or endorsed by Arvest Bank, an FDIC-insured institution.

 

Tags: Consumer Protection
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